Running into an issue like API errors, expired tokens, or unexpected timeouts? Here are a few simple steps you can follow to resolve them quickly.

First, check the basics:

#1. Confirm your API token:  Go to search.projectpq.ai, log in, and click on My Account from the sidebar. Your valid API token will be displayed if you’re on a PQAI+ or Enterprise plan. Make sure you’re using the correct token in your requests.

#2. Check for typos in your API request: Make sure your endpoint and parameters follow the format in the API documentation. A small formatting issue can cause the request to fail.

#3. Review your plan limits

• PQAI+ Individual plan allows up to 50 API requests per day
• Enterprise plan supports up to 6,000 API requests per month. 

If you’ve exceeded the limit, your calls may start failing until the quota resets.

#4. Retry after a few seconds: Temporary network issues or timeouts can cause failed requests. Try again after a short pause.

If none of the fixes above work:

You can click on the Get in Touch under the support option on the home page. You can share your details and the team will promptly get in touch to resolve the issue.